FAQs (Frequently Asked Questions)

Frequently Asked Questions

1. How do I track my order?
Once your order ships, you’ll receive a tracking link via email.

2. What if my package hasn’t arrived?
Please check your tracking number first. If it’s been over 10 days, contact byher123@gmail.com or call +254792688277 and we’ll assist.

3. Do you ship internationally?
International orders typically arrive within 7–10 business days, depending on the destination.

4. How do I return an item?
Visit our Returns & Exchanges page for full details.

5. How can I contact ByHer?
You can reach us at byher123@gmail.com or through our Contact Us page.