Returns and Exchanges
Returns & Exchanges
We want you to love every ByHer item. If something isn’t right, we’re here to make it right.
Return Policy
- You can request a return within 3 days of receiving your order.
- Items must be unused, unworn, and in their original packaging.
- Sale items and personalized pieces are non-refundable.
Exchange Policy
If you’d like to exchange for a different size or color, contact us first at byherbags123@gmail.com
How to Start a Return
1. Email byherbags123@gmail.com with your order number.
2. We’ll send you a return authorization and instructions.
3. Once we receive your return, we’ll process your refund within 5–7 business days.
Need help? Reach out to our support team anytime.